Materials, Shipping & Care
Quality to Last a Lifetime
At Sublima, we love making classic, striking jewelry that’s made to last. That's why we use tarnish-resistant brass (when polished, it closely resembles 14k gold) and sterling silver — plus, all of our brass and sterling silver is sustainable and recycled. We don't use plating, so nothing will wear away over time, and all metals are certified and free of cadmium, lead, bismuth, beryllium and other toxic metals.
We also provide a complimentary polishing cloth with each piece — its special micro-abrasive cleansing agents will keep your jewelry shiny.
Recycled Brass | We use a bright yellow version of the metal that resembles 14k gold when polished. Brass is a copper and zinc alloy. Ours has a lower level of copper, which makes the brass more resistant to tarnish. Plus, the brass we use is recycled and sustainable! See below for more details.
Recycled Deoxidized Sterling Silver | Our silver has a white color and high resistance to tarnish. It's also recycled and sustainable! See below for more details.
Recycled Metals | Our metals are sourced from a New York-based refiner called United Precious Metal Refining, Inc., which is certified for products with 100% recycled content. Our metals are not supplied from the mining industry. Metal recycling conserves natural resources, energy and reduces greenhouse gas emissions.
Gold, Gold-Filled and Sterling Silver Findings | We aim to use either solid gold, gold-filled or sterling silver earring posts, earring backings, necklace chain and clasps. A gold-filled item can be worn daily and last without tarnish for years because it’s made with a solid layer of gold constituting 5% of the item’s weight. (This differs from gold plating, which is more common and refers to a thin layer of gold that’s applied to the surface of another metal.)
Because our pieces are custom made, it takes about 2-3 weeks to handcraft and deliver your jewelry that's made to order. Pieces that are in stock and ready to ship will be delivered sooner. Standard shipping on all U.S. orders is free, and we use USPS Priority Mail, which has an average shipping time of 1-3 business days. If you'd like faster delivery, you also have the choice of paying for expedited options.
We like to think that you and your Sublima jewelry will be a match made in heaven, but if it’s not, there are no strings attached. If you'd like to process a return for a refund, please give us a shout at email@example.com within 30 days of receiving your order. We don’t currently offer exchanges — if you’d like to exchange something, please start the return and refund process within 30 days of receiving your order and place a new one.
We want you to enjoy your Sublima jewelry forever. If something happens to one of your pieces, let us know! When an item is repairable, we’ll do what we can to fix it. Email firstname.lastname@example.org with a photo and description of any damage plus proof of purchase and we’ll let you know what we can do. You only pay the cost of shipping to us – we'll cover shipping on the way back, and the repair service is free.
The result is that jewelry can appear less shiny, which is why we provide a free polishing cloth with every piece. It's the most effective and efficient after testing all the DIY options, like soaking or scrubbing using lemon juice or baking soda with a toothbrush. Those methods entail a fair amount of work with lackluster results — no pun intended.
All it takes is one minute to polish your jewels to their original shine using the polishing cloth that comes with your jewelry. It has special cleansing agents that are micro-abrasive and it polishes without scratching.
You can use the polishing cloth on your Sublima pieces because the jewelry is handmade in 100% recycled brass or recycled sterling silver. (It wouldn't be safe to polish plated jewelry — and we don't plate our pieces — because polishing would wear away the plating.)
Everyone's body chemistry and environment is different, but it may be helpful to give your jewelry a wipe down every few months. When you're not wearing your jewelry, you can store it in the velvet baggie that comes with it, to limit oxidation.
If you lost your polishing cloth or need a new one, email us at email@example.com and we'll send another one in the mail, free of charge.
- Apply lotion, perfume or hairspray before putting on your jewelry.
- Remove your jewelry before working out, swimming or showering.
- Minimize contact with hard surfaces to prevent scratching.
- Store your jewelry in its velvet baggie.
Ring Sizing Guide
Learn how to find your ring size using a strip of paper, ruler and our ring sizing guide that converts the circumference of your finger in millimeters to US ring sizes.
If you have a ring that you wear handy, you can use it to find your ring size by holding it up to the screen with this alternate ring sizing guide.